Privacy Policy for TideTrack Financial
At TideTrack Financial, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data in compliance with applicable data protection laws, including the GDPR.
1. Information We Collect
We collect various types of information to provide and improve our personal finance management services, which include budgeting advice, credit rating improvement strategies, savings strategies, and debt management guidance.
- Personal Identification Information: This may include your name, email address, phone number, and any other information you provide when you register for an account, subscribe to our newsletter, or interact with our online platform.
- Financial Information: To offer tailored advice on budgeting, credit, and savings, we may request details about your income, expenses, debts, and financial goals. This information is used solely to provide relevant guidance and is never used for investment promises or other regulated financial services.
- Usage Data: We automatically collect information on how our online platform is accessed and used. This data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
The information we collect is used for various purposes to provide and enhance our services:
- To provide and maintain our online platform and services.
- To personalize your experience and deliver content and product offerings relevant to your interests.
- To improve our online platform and services based on your feedback and usage.
- To provide customer support and respond to your inquiries.
- To send you emails regarding our services, updates, or other relevant information, if you have opted in to receive such communications.
- To detect, prevent, and address technical issues.
3. Legal Basis for Processing Personal Data Under GDPR
We process your personal data under the following legal bases:
- Consent: You have given explicit consent for us to process your personal data for one or more specific purposes.
- Contractual Necessity: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, provided those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include encryption, access controls, and secure data storage practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where TideTrack Financial relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
8. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Mail:
- TideTrack Financial
- Western Islands,
- Singapore,
- Singapore, 068807
- Country: Singapore